Return & Refund Policy

Thank you for purchasing from Genexindia.

We are committed to providing high-quality products and a smooth shopping experience. If your order does not meet expectations, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return if:

  • The product is unused, unopened, and remains in its original condition
  • All original packaging, labels, and accessories are intact
  • The return request is submitted within 7 days of receiving the product

Items requested for return & after 7 days of delivery will not be accepted.

2. How to Initiate a Return

To start a return request:

  1. Contact us at support@genexindia.com within 7 days of delivery
  2. Share your Order Number, issue details, and relevant photos/videos (if required)
  3. After verification, our support team will provide return instructions

Please do not return any product without prior authorization.

3. Return Shipping Responsibility

  • Customers are required to bear the shipping cost for returning products
  • Shipping charges from the original order are not refundable
  • We strongly recommend using a trackable courier service to ensure safe delivery of returned goods

4. Inspection & Approval

Once we receive the returned product:

  • Our team will inspect the item’s condition
  • You will be notified of approval or rejection via email or phone

If approved, a replacement will be processed and shipped within 10 business days.

5. Refund Conditions

Refunds are considered only when:

  • The approved product return is in original and resaleable condition
  • The request was submitted within the allowed time period
  • Refunds will not be issued for:
  • Opened, used, or customer-damaged products
  • Items returned without authorization
  • Products purchased during discount, offer, or combo promotions

6. Refund Process & Timeline

If your refund is approved:

  • The amount will be credited within 2–7 business days
  • Refund method will depend on your original payment mode or provided bank details

Processing time may vary depending on your bank or payment provider.

7. Non-Returnable / Non-Refundable Items

The following categories are not eligible for return or refund:

  • Products opened, tested, or used by the customer
  • Items damaged due to mishandling after delivery
  • Clearance-sale, promotional, or discounted products
  • Free gifts or bundled items

8. Contact Us

If you have any questions or concerns regarding returns or refunds, feel free to contact our support team:

Email: support@genexindia.co.in

By placing an order on the Genexindia website, you acknowledge and agree to this Return & Refund Policy.