Shipping Policy

Thank you for choosing Genexindia!

We are committed to delivering your products quickly and securely. Please read our Shipping Policy to understand how we manage order processing, handling, and delivery.

1. Order Processing

  • Orders are processed within 1–3 business days (excluding Sundays and public holidays).
  • Once your order is packed and ready for dispatch, it will be handed over to our trusted courier partners.
  • You will receive an email and/or SMS notification containing tracking details as soon as your order is shipped.

2. Shipping Charges

  • Shipping rates are calculated automatically during checkout based on delivery location, product weight, and ongoing offers.
  • Any applicable delivery charge will be clearly shown before you confirm your purchase.
  • We may offer free shipping promotions from time to time, which will be announced on our website.

3. Delivery Timeline

  • Standard delivery time is 4–8 business days after dispatch.
  • Delivery duration may vary depending on pin code coverage, courier availability, and external circumstances like weather or operational delays.
  • Remote or out-of-service areas may require additional delivery time.

4. Order Tracking

After dispatch:

  • A tracking ID will be shared with you via email and/or SMS.
  • You can check delivery updates on the courier partner’s tracking page or on the order tracking section of our website (if available).

5. Incorrect Address or Contact Details

  • Please verify your shipping address and contact information before placing the order.
  • Orders with incorrect or incomplete details may face delivery issues or delays.
  • In the case of a failed delivery due to incorrect details, additional re-shipping charges may apply.

6. Delays or Failed Deliveries

Delivery may be affected by:

  • Weather conditions, strikes, festivals, lockdowns, or other unforeseen events
  • Incorrect address, unreachable phone number, or unavailability to receive the parcel
  • Courier network disruptions

Our support team will assist you in resolving such cases wherever possible.

7. Damaged or Missing Products

If your order arrives damaged, tampered, or with missing items:

  • Please contact us within 24 hours of delivery
  • Share pictures/videos of the outer packaging and product as proof
  • We will verify and arrange suitable action such as replacement or resolution as per our Refund & Return Policy

8. Support & Contact Information

For any shipping-related queries or assistance, please reach out to us at:

Email: support@genexindia.co.in

By placing an order on the Genexindia website, you acknowledge and agree to this Shipping Policy.